Clothes Ganging on a Rack

OUR STORE POLICIES

Transparency and Care

Accessibility

At Off Beat Chic Boutique, we are committed to making our website's content accessible and user friendly to everyone! If you are having difficulty viewing or navigating the content on this website, or notice any content, features, or functionality that you believe is not fully accessible to people with disabilities,  email our team at hello@offbeatchic.com. Use "Disabled Access" in the subject line, and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement.

 

We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. Additionally, while we do not control such vendors, we strongly encourage vendors of third-party content that is also user-friendly and accessible.

 

Shipping

We have domestic shipping options to choose from upon checkout. For items needed in a hurry, please select one of our expedited shipping options to receive your item(s) sooner. For boutique customers in the Denver area, we do offer free local delivery. Read below for more instructions on how to select the right shipping for you!

 

*Please keep in mind that weather delays, COVID-19 related delays, and delays due to UPS/USPS exceptions, are outside our control.

Free US Shipping

Our boutique offers free shipping on all US orders over $100! Just please give us 1-2 business days to process your order. Once your order is processed, it will arrive in 3-5 business days. 

Free Local Delivery 

We offer free local delivery in Denver. If you place your order before 2 pm EST, it will be ready that same day! Once your order is ready, you'll be notified via email. Our delivery hours are Monday-Friday 10 am-5 pm.

There may be additional delays due to weather and USPS/UPS exceptions that are beyond our control.

 

Lost Packages

If your package is lost or stolen, we will open an investigation with the shipping carrier. Please note this may take up to 2 weeks.

Once the investigation is complete, we will contact you to discuss options. However, if the shipping carrier determines the package was delivered to the correct address we are unable to issue a refund.

We are not responsible for misdelivered packages due to an incorrect shipping address being entered by the customer, or if a package is shipped back to us due to an incorrect or undeliverable address. Please make sure all shipping info is correct before placing your order.

Please note that delivery times do not include weekends or holidays. Business days are Monday-Friday. Shipping charges are nonrefundable. Any delays due to UPS/USPS exceptions and weather-related delays are beyond our control.

Most orders ship the next business day after the order has been placed! We’ll email you the tracking information as soon as your order ships. For free shipping from our boutique, processing may take up to two business days.

There may be additional delays due to weather, holiday, and/or pandemic issues. 

 

International Shipping rates

We LOVE our international boutique customers! For shipping to Canada, we have a flat shipping rate of $15 per order!! For all other international countries, the cost and delivery time varies by the final shipping destination. For most European countries, as well as Australia and New Zealand, we now have a flat rate of $49 per order.

Please note, the customer pays duty and tax fees at the time of delivery. Our boutique offers free shipping to U.S. addresses only.

We are not responsible for any lost or stolen packages if and when delivery has been confirmed.

 

Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If you can’t find the answer, get in touch.

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